Privacy

We are committed to protecting your privacy and to upholding the privacy principles set out in the Australian Privacy Principles under the Privacy Act 1988 (“the Privacy Act”).

Set out below is the information which we are required under the Australian Privacy Principles to give you, as a user of Apex Home Improvements.

By accessing and using our website or by submitting information to us, you consent to us using and disclosing your personal information in the ways described in this Privacy Statement. We recommend that you keep a copy of this Privacy Statement for future reference.

We may hold a variety of personal information about you, including your name, date of birth, your current and previous addresses, your phone number, e-mail address, and your occupation. Occasionally, we may ask you for personal information about other people – for example, your customers or others authorized representatives. If you choose to disclose this information to us rely on you to tell those individuals that you are giving their personal information to us.

If you choose not to give personal information to us, we may not be able to provide you with access to some or all of Apex Home Improvements website or to our other products or services.

We will only collect your personal information where:

It is reasonably necessary for us to pursue one or more of our functions or activities; or we are required to by law.

We will only collect personal information about you by lawful and fair means.

We will collect personal information directly from you – for example, when you send us an email or complete and submit an online form, unless:

You have consented to our collection of your personal information from third parties – for example, our related companies, credit reporting agencies or your representatives; or when we are legally required to do so; or it is unreasonable or impractical to do so.

Where we have collected personal information about you either directly or by other means, we will notify you at the time, or as soon as practicable, to ensure that you are aware of such collection and its purpose.

One of the ways we may collect information about you is through the use of “cookies”. A cookie is a small text file that Apex Home Improvements website may place on your computer. Cookies may be used, among other things, to track the pages you have visited, to remember your preferences and to store personal information about you.

You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable, you may not be able to access certain areas of Apex Home Improvements website or take advantage of the improved website experience that cookies offer.

When you visit Apex Home Improvements website, our servers may record other information about or relating to you, such as the time and date of your visit or the IP address assigned to the computer you are using to access the website. In many cases, we cannot and do not use this information to identify you personally. Rather we simply use this information to track, improve and report on the performance of Apex Home Improvements website.

If we receive unsolicited personal information about or relating to you and we could have collected the information if we had solicited the information, then we will treat it in the same way as information collected under clause 3 and 4 and in accordance with the Australian Privacy Principles.

If we receive unsolicited personal information about or relating to you and we could not have collected that information, and that information is not contained in a Commonwealth record, we will, if it is lawful and reasonable to do so: destroy the information; or de-identify the information.

Your personal information may be used by us in a number of ways, including:

To give you access to the Apex Home Improvements website;

To inform you of changes to our website, or to the content on the Apex Home Improvements website;

for internal business purposes – for example, to research and develop the Apex Home Improvements website and our other products and services;

As required or authorized by law, including under the Australian Privacy Principles;

To enforce any agreement, or in connection with legal proceedings, between you and us.

If you are a registered user of the Apex Home Improvement website we may use or disclose your personal information for the purpose of direct marketing in circumstances where you are expecting to receive such direct marketing material. In such event, you consent to our use and disclosure of your personal information for the purpose of direct marketing.

If you do not want us to use your personal information for direct marketing purposes, you may opt-out of receiving direct marketing at the time of providing your personal information. If you wish to cancel your consent you may request that we not send direct marketing communications to you through your user preferences page, or you may contact us at: [email protected]

We may disclose your personal information our related companies and to various outside organisations (some of which may be located in foreign countries). Except as permitted under the Australian Privacy Principles, we will only disclose your personal information for one of the purposes set out in part 6 above.

Some of the outside organisations we may disclose your personal information to include: organisations who advertise or provide information about their products and services on the Apex Home Improvements website;

Other organisations involved in the operation, hosting and management of the Apex Home Improvements website; our professional advisers, including our legal advisers and financial advisers; our government and regulatory authorities; and organisations that acquire all or part of our assets or businesses.

If any of these organisations are located outside Australia, you expressly consent to us disclosing your personal information to those organisations.

We take reasonable steps to ensure that each organisation that we disclose your personal information to is committed to protecting your privacy and complies with a law or scheme which has the same or similar effect as the Australian Privacy Principles.

Please Help Us By: 

Letting us know if there are any errors in the information, we hold about you; and keeping us up to date with changes to your information, such as changes to your name or address. 

We will take reasonable steps to maintain the security of and to prevent unauthorised access to or disclosure of your personal information.

However, we do not guarantee that unauthorised access to your personal information will not occur, either during transmission of that information to us or after we receive that information.

When we no longer require your personal information for a specific purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in circumstances to destroy your personal information or to ensure that the information is de-identified.

The Apex Home Improvements website may contain links to other Internet websites. These links are provided solely for your convenience.

If you submit personal information to or via any linked site, the privacy principles applying to that information will be outside our control. You should therefore check the privacy statement of the linked site before submitting information to or via that site.

From time to time we may need to change this Privacy Statement to reflect our changing business practices. We may therefore change this Privacy Statement at any time by posting the changed Privacy Statement, as posted on the Apex Home Improvements website.

All personal information collected and held by us will be governed by our most recent Privacy Statement, as posted on the Apex Home Improvements website.

Complaints

If you wish to complain about a breach of the Australian Privacy Principles, or a registered code that binds us, please contact us via: [email protected]

We will seek to resolve the alleged breach of the Australian Privacy Principles at the first instance by discussing the breach with you and the outcome you are seeking.

If we cannot resolve the alleged breach to your, or our, satisfaction we will refer your complaint further for a resolution.

Please use the enquiry form on our website to contact us directly or via phone: 82979577